By Collins Nweze The unbanked and underbanked, two groups at the centre of retail banking, need to be captured for the financial system to achieve its full potential. The KPMG Nigeria Banking Industry Customer Experience Survey says customers have expectations about how their needs will be met and meeting this requires banks deploying the right … Continue reading KPMG Report: FirstBank Reinforces Retail Banking Dominance, Creates 150,000 Indirect Jobs