Consumer Protection Council, FCCPC Ends Probe Of Multichoice, Gives Orders

The Federal Competition and Consumer Protection Commission (FCCPC) has ended an investigation into allegations of abuse of dominance and related issues against leading pay television service provider, Multichoice Nigeria.

At the end of the investigation, by the consumer protection body, the company was ordered to introduce a price lock scheme and also toll-free lines to enable customers contact the company.

The order according to The Nation was contained in a notice issued by the FCCPC to MultiChoice Nigeria.

Dated March 18 and signed by FCCPC Director of Legal Service, Tam Tamunokonbia, the notice said the price lock option would enable subscribers to maintain the same subscription fee for a minimum period of one year.

It added that the toll-free customer service lines across all networks, through which consumers may receive support with respect to MultiChoice Nigeria’s services, must be active for 24 hours on each day.  The commission also directed MultiChoice to clearly communicate to its subscribers all channels available within their selected bouquet options.

The FCCPC noted that the new toll-free lines, along with the already existing toll-free lines, must be advertised on all DStv and GOtv platforms.

According to the FCCPC, the resolutions are the outcomes of an investigation into allegations of abuse of dominance by MultiChoice Nigeria.

GreenWhiteGreen GWG reports that Multichoice has been at the centre of several allegations of using its dominance in the market to exploit its customers.

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