GTBank Apologizes Over Easter Day Disruption Of Online Channels, Makes New Vow

Guaranty Trust Bank, aka GTBank has apologized to its customers over the network failure that paralysed operations on its online channels on Sunday, Easter Day.

The bank in a letter of apology to customers regretted the disruption of operations on the channel saying that it remains committed to ensuring unhindered services to customers.

GWG.ng reports that the disruption of the operations frustrated many customers with one popular morning breakfast host on Monday lamenting that many people who hold only one bank account were especially brought to their wits end.

The bank in the statement circulated to its customers late on Sunday said:

Dear Customer,

We would like to sincerely apologize to you for every inconvenience you experienced earlier today, as a result of the unavailability of our online banking channels.

We understand that you rely on the availability of our services to carry out important financial transactions, and we remain committed to providing uninterrupted services to you, our esteemed customer, at all times.

Kindly accept our apologies for every inconvenience. We will continue to strive to ensure optimal uptime of all our services.

We thank you very much for your understanding, for bearing with us during the disruption, and thank you for choosing to bank with us.

The disruption of the online channels had caused some customers to vent anger on the bank on social media platforms against GTBank, a factor that may have prompted the decision by the bank to apologize.

GWG.ng reports that the decision of GTBank to apologize over the disruption of its online banking channels on Easter Day is despite the easing of the cash crunch that had frustrated customers of most Nigerian banks.

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