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Face Mask Can Stop ATM Transactions, Bank Warns



One of Nigeria’s banks, Fidelity Bank has cautioned its customers on the use of face masks at its ATM points.

The bank in a circular to customers urged them to remove the face masks while making transactions at the ATM because of the face recognition technology in the ATM.

The bank said: “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

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