After the difficult challenges of 2020, Access Bank will help customers smile in 2021 as they make use of the innovative relationship worked out by the bank following the lessons of the last year, Herbert Wigwe, the bank’s Group Managing Director has said.
While noting what he recognized as a particularly difficult year for all across the world, he, however, noted how the bank and its stakeholders were able to adapt in a way towards minimizing the hurts and maximizing the openings created by the challenges of the year 2020.
Affirming that Access Bank exists essentially because of the customers, he appreciated the trust they imposed on the bank through the last year.
“We exist only to serve you and we are deeply thankful for your patronage and support,” he said in readiness of the claim that Access Bank will help its customers in the year ahead.
Noting the challenges that were thrown to the world on account of the COVID-19 pandemic which the bank boss did not mention by name, he said the bank and its customers were remarkably able to navigate the challenges through the adaptation of digital options.
“Whilst last year presented us all with challenges and restrictions, and often our plans had to change, it was also a year of innovation and adaptation. We have seen many of our customers transform their businesses from traditional face-to-face operations to fully digital experiences.”
Noting how Access Bank responded in giving support despite the challenges, he said:
“We are proud to have been able to enable this transformation through our digital payment platforms, the 30Billion All4One Support package to help rebuild disrupted businesses amongst other initiatives.”
Remarkably, Wigwe also recalled how Access Bank was able to win awards despite the challenges in the last year, especially in its devotions towards environmental issues.
“We were honoured with the Outstanding Business Sustainability Achievement in the Karlsruhe Sustainable Finance Awards and we issued Africa’s premier corporate Green Bond.”
Given the laurels and recognitions won by Access Bank, Wigwe pledged to advance a sustainability agenda to galvanise the communities towards sustainability projects.
As he said:
“Building sustainable communities is key to all our futures and we are grateful that our colleagues volunteered more of their time in 2020, with over 400,000 hours volunteering in local community projects.”
He also thanked the customers for the role they played in helping the bank win the valuable honour of Best Bank In Nigeria and Most Innovative Bank in Africa at the EMEA Finance award.
Pledging to build on the gains of the last year, he offered a hand of partnership to customers and stakeholders, saying:
“As we start this new year, we are committed to helping you Access More. We want to support you more with finance and advice to help you and your business grow.
“We will continue to help you leverage our digital platforms to save time and gain access to new online markets including our own ‘Central’ Marektplace. Most importantly, in 2021 we want to serve you better.
“Our online channels will always be available to you, our branches will be open and ready to serve you, our phones are waiting for your calls and our team is working every day to make banking easier and make you smile more.”